Bank Windhoek boss tests customer experience

Bank Windhoek’s managing director, Baronice Hans, took the initiative to personally experience customers’ journey during a visit to the bank’s Katutura branch last Tuesday.

Her visit coincided with the celebration of Customer Experience Day, an annual global event focusing on the paramount importance of customers.

This year’s Customer Experience Day emphasised the role of exceptional customer service in creating a better world by positively impacting both an organisation’s financial performance and the well-being of its customers and employees worldwide.

“Customer service requires us to be available for them, to see the world from their perspective, to solve their problems for their convenience, and to demonstrate value for the investment they make in the bank – be it through their transactional services or lending activities,” Hans said.

The bank’s customers welcomed this hands-on approach from the bank’s leadership.

Charmaine //Gowases, a new Bank Windhoek customer, expressed her delight in being assisted by Hans.

Meanwhile, Hanelora Arnath, a loyal Bank Windhoek customer for 13 years, commended the bank’s excellent customer service, convenience, and the bank’s people, saying she could not imagine switching to another bank.

“The bank should keep up the excellent work,” //Gowases said.

As part of the Customer Experience Day activities, staff members from all Bank Windhoek branches in Namibia were encouraged to share examples of how they prioritise customers during their daily operations.

Hans said the event was an opportunity to strengthen the bond between the bank and its valued customers.