NaTIS Maze Of Confusion

ALLOW me space in your paper to express discontent with the chaotic state of affairs that exists at NaTIS Valley.

It was discouraging to experience the wastage of time, money and fuel over a period of three days when I had to de-register and apply for the re- registration and licensing of our firm’s vehicle. Sadly there are no officials around to direct one and signage is inadequate.You are forced to ask strangers who are also battling to find their way around the maze of bureaucracy for assistance.Can you believe I spent 24 hours, 30 litres of fuel and money on refreshments just waiting around or being sent from one corner to the other to get documents and forms completed, signed or stamped between the premises of NaTIS in Northern Industrial Area and Nampol in the city centre? Surely there is a need for cooperation and liaison between the two arms of Government? I fail to comprehend why NaTIS cannot design a simple and understandable flyer/brochure that sets out various steps to be taken, including supportive documents to have available and the applicable fee to pay when one makes use of their service.I saw people turned away because they had insufficient funds with them, despite officials not communicating information clearly when they had telephoned for advice earlier the same day, on procedures to be followed.Given the ever-escalating price of fuel, surely it is common sense to help customers instead of sending them from pillar to post.After all, NaTIS officials are public or civil servants.They should not behave as if they are civil ‘serpents’.In line with the President’s threat that Government officials must either shape-up or ship-out, remedial action is of paramount importance and the Minister of Works, Transport and Communication must now take control or be held accountable.As a taxpayer I am disturbed with what’s happening at NaTIS, where chaos and confusion rules supreme.Ambrosius C Gaochab WindhoekSadly there are no officials around to direct one and signage is inadequate.You are forced to ask strangers who are also battling to find their way around the maze of bureaucracy for assistance.Can you believe I spent 24 hours, 30 litres of fuel and money on refreshments just waiting around or being sent from one corner to the other to get documents and forms completed, signed or stamped between the premises of NaTIS in Northern Industrial Area and Nampol in the city centre? Surely there is a need for cooperation and liaison between the two arms of Government? I fail to comprehend why NaTIS cannot design a simple and understandable flyer/brochure that sets out various steps to be taken, including supportive documents to have available and the applicable fee to pay when one makes use of their service.I saw people turned away because they had insufficient funds with them, despite officials not communicating information clearly when they had telephoned for advice earlier the same day, on procedures to be followed.Given the ever-escalating price of fuel, surely it is common sense to help customers instead of sending them from pillar to post.After all, NaTIS officials are public or civil servants.They should not behave as if they are civil ‘serpents’.In line with the President’s threat that Government officials must either shape-up or ship-out, remedial action is of paramount importance and the Minister of Works, Transport and Communication must now take control or be held accountable.As a taxpayer I am disturbed with what’s happening at NaTIS, where chaos and confusion rules supreme. Ambrosius C Gaochab Windhoek