IT had been over two years since I visited the Ministry of Home Affairs in Windhoek and at that time the customer service of the said Ministry appeared to be characterised by delayed service and long queues.
When I visited this same Ministry last week on 1 July 2005, I was amazed and in fact very much impressed by what appeared to be a highly improved service delivery and customer care from the staff of the Home Affairs Ministry. Seeing that it was the end of the month, I was prepared to spend long hours in the queue.My experience this time was however contrary to my expectations, as it took me no more than 15 minutes to hand over and pay for the two application for passport forms that I had at that time.I could at the same time observe the fast and efficient service delivered to other customers from other counters.If at all what I observed was a daily occurrence at the Ministry, I think it something the Namibian people need to applaud.This was itself a good testimony of the fulfilment of words and promises by the government of the day as was reinforced by President Hifikepunye Pohamba during an interview with a local newspaper published on the July 4, 2005.I think the Namibian nation must always give credit where it is due while at the same time it is important that both our public and private institutions must see to it that they do not fail the nation by providing the desired service delivery to all our citizens as required by the Public Service Charter of the Republic of Namibia.I would therefore strongly urge the Ministry of Home Affairs to keep up the good work and even improve further.It is our sincere desire as Namibian citizens to see improved service delivery and customer care in all public, parastatal and private institutions and businesses in the country.Let us all heed the government’s call for efficient and effective service delivery and customer care for the economic and social prosperity of our democratic country and its people.H M Muyunda OkahandjaSeeing that it was the end of the month, I was prepared to spend long hours in the queue.My experience this time was however contrary to my expectations, as it took me no more than 15 minutes to hand over and pay for the two application for passport forms that I had at that time.I could at the same time observe the fast and efficient service delivered to other customers from other counters.If at all what I observed was a daily occurrence at the Ministry, I think it something the Namibian people need to applaud.This was itself a good testimony of the fulfilment of words and promises by the government of the day as was reinforced by President Hifikepunye Pohamba during an interview with a local newspaper published on the July 4, 2005.I think the Namibian nation must always give credit where it is due while at the same time it is important that both our public and private institutions must see to it that they do not fail the nation by providing the desired service delivery to all our citizens as required by the Public Service Charter of the Republic of Namibia.I would therefore strongly urge the Ministry of Home Affairs to keep up the good work and even improve further.It is our sincere desire as Namibian citizens to see improved service delivery and customer care in all public, parastatal and private institutions and businesses in the country.Let us all heed the government’s call for efficient and effective service delivery and customer care for the economic and social prosperity of our democratic country and its people.H M Muyunda Okahandja
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