TELECOM Namibia last week opened its brand-new redesigned iWay Teleshop as a one-stop-shop for customers to experience new service levels and communications solutions in the capital.
The redesigned store is the third in a series of stores that Telecom will open countrywide in its complete transformation drive to enable its customers a friendly environment, while allowing for interactions with customers in an open-plan set-up.
The iWay store follows the opening of the flagship store at Grove Mall in 2018, followed by the Teleshop at Nkurenkuru officially launched in April this year.
These stores are part of Telecom’s broader plan of redesigning its outlets for an improved retail presentation of its products and services, while introducing new technology and solutions that will boost the country’s telecommunications sector.
Interactive and revolutionary, and featuring the latest in digital technology, the iWay outlet will change the way customers shop for the telecommunication company’s products and services.
Speaking at the opening of the shop, acting chief executive officer Calvin Muniswaswa said: “The modernistic retail store, which we are opening today, is a visual expression of the progressive outlook that Telecom Namibia believes in, embraces and advocates.”
He stated that the shop is also a modern reflection of the Telecom brand, and aligns with the next-generation retail experience. Through these efforts, the telecommunication’s company is focused on enhancing the customer service experience and enriching customer satisfaction.
Muniswaswa said with the reopening of the teleshop, Telecom is reaffirming its commitment to provide superior solutions and experience to its customers. He further used the opportunity to invite customers to visit the newly opened teleshop along Independence Avenue in Windhoek’s central business district.
“At Telecom Namibia, we are on a continuous basis reviewing our product and service offerings to ensure we remain relevant to the market, and that we are able to meet our customer demands with the right products at the right price. We take into consideration the ever-changing communication needs of our various customer segments, and continue to employ the relevant technologies to address identified needs. This commitment extends to providing an improved atmosphere for greater interaction and dialogue with our customers,” he noted.
The shop also includes a customer care point where products and services can be purchased, a point where faults are reported, and another where customers can apply for new services, as well as a billing centre for services payments.
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